Brand awareness among potential customers for each segment is another key customer analysis for growth.
A customer-centric culture means incorporating the customer's indonesia business email list opinion and vision into the company's future strategy. Likewise, your management team must have a mindset that is deeply rooted in Customer Experience.
But that is not enough, all members of the organization must feel that it helps their work. Customers too, knowing that something good will come out of “surveys and interviews”.
Management and shareholders must support its implementation and set an example for this idea.
It's not a matter of doing it occasionally or when a new product needs to be launched. It's a matter of doing it all the time, like someone who gets a health check-up every year without having any symptoms.