Contrary to what it may seem, SMS continues to grow year after year. A channel that still has a lot to offer and that encompasses customer service, web interface and integration services .
Mobile
OTT channel has cannibalized SMS in person-to belgium phone number -person conversations, posing a question to which the speaker still has no answer. Will the same happen in B2C?
Technology, artificial intelligence and chatbots will allow the company to answer thousands of messages every day. Worldline has opted to incorporate a chatbot into its mobile messaging platform with the aim of turning it into a conversational platform.
Thanks to this technology, they will be able to keep customers informed , help them with their procedures , offer employees solutions according to their functions, manage queries , complaints and claims, and build a communication channel for the brand's followers .