Example of Help Scout shared inboxes

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Jess Pingrey from Fit Small BusinessJess Pingrey di Fit Small Business
1. Help Scout (Best Overall Zendesk Alternative)
Help Scout
Of all the customer support software we've tested, Help Scout is by far the best Zendesk alternative. We've used Help Scout to manage both support and marketing emails for our projects, and it's been a pretty seamless experience from day one.

What sets Help Scout apart is its easy-to-use interface. Even if you are a small business owner with no experience with help desk software, you will be up and running in no time. The design is clean and free of clutter, with plain language that clears up every button and tool.

Here’s the best part: Help Scout offers a powerful omnichannel customer support platform at a fraction of the price of Zendesk’s basic plan. With Help Scout, you can create a shared inbox, add live chat capabilities , manage social media messaging, and build a knowledge base, all under one roof.

Another key benefit we found is that the Working Hours feature is available on all plans, unlike Zendesk where it is limited to the higher tiers. This feature allows you to activate automatic replies based on your working hours.

For Help Scout:

Improved Ticketing System – Help Scout boasts features like collision detection to avoid duplicate vietnam telemarketing data communications, internal notes for team collaboration, and automated workflows to help distribute workload.
True omnichannel support – No matter your plan, you’ll get a shared inbox , live chat, media messaging integrations, and self-service documentation, all in one.
Actionable Insights – Gain valuable insights with Help Scout's reporting metrics, including first response times, customer satisfaction reports, and average resolution times.
On-Site or In-App Surveys – Use to quickly collect Net Promoter Scores (NPS) or get customer feedback on your website’s user experience.
Intelligent Content Suggestions – Help Scout can recommend personalized help content to your customers based on the web page they are visiting, reducing the burden on your support team.