All times to hear everything they’re saying to you. Further, you need to hear how they’re saying it to you and what they aren’t saying to you. If you’re speaking to them in person, pay special attention to their body language. More often than not, body language says so much more than words. #3: Ask the Right Questions You must be willing to do more than just listen.
You must also be able to ask the right questions. Otherwise, being an empathetic salesperson azerbaijan telegram database doesn’t go as far as it should. So, once you have made a connection with a buyer, you must start asking thoughtful, genuine questions that correspond to what your buyer has been saying to you throughout the entire conversation. By asking questions while showing your concern for your customer’s situation, you will be able to learn more about your customer and what they’re going through, which will help you figure out how to help them.
With clarifying questions, you can potentially uncover the entire story of the situation that they’re experiencing. Of course, if you haven’t already established a connection with your customer, don’t expect detailed or even immediate answers. If you are able to frame your questions in a way that reflects a sincere interest in helping (hence empathize with them), you will instill a sense of trust in your customer and give them the confidence they need to share information with you that is beneficial.